For the department Product Support (Technical Support) in Amsterdam we are looking a Product Support Engineer

Goal

Giving high satisfaction to dealers and customers through technical and field support, also judgement and settlement for the warranty claims.

Description of the activities

• Support

  • Providing helpdesk function for dealers handling technical correspondence, supporting or assistance;

  • Doing field support to dealers;

  • Giving instructions about new products;

  • Troubleshooting and corresponding on technical questions or inquiries from dealers and Sales department;

  • Coordinate modifications.
    

• Warranty

  • Judgment, registration, analysis and settlement of the warranty claims from the dealers in different territories;

  • Leading the negotiation between the dealer and the manufacturer.
    

• Training

  • Giving sales/technical training for current/new models to dealers, users and employees;

  • Assistance and instruction of the E-service system at the dealers
    

• Others

  • Technical information feed-back to factory for the future products improvement;

  • Preparation/Operation of machine demonstration.

Schooling requirements

• Completed MTS/ HTS;

• At least three years experience in a similar position.

Function requirement

• Good knowledge of the Dutch and English language (spoken and written);

• Knowledge of detailed technical product specifications;

• Communicative and contractual skills;

• Commercial skills;

• Knowledge of dealers and dealer network;

• Knowledge of service manual, parts catalogue and sales brochure;

• Knowledge of service- and warranty policy;

• Knowledge of ISO procedures and prescriptions;

• Experience in providing trainings and demonstrations.

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