As soon as you become a Hitachi customer, you can rely on first-class after-sales service from your authorised dealer. Hitachi provides extensive support to each of the dealers within the European network, so that they can ensure your machine continues to meet your requirements and exceed expectations.
The HCME Product Support philosophy is to fully support all HCME products during their operational life, to the highest standards existing in the industry and overall placing the customer at the centre of it's activities.
Customers and dealers can use Global e-Service to review and share data on each Zaxis-3 and Zaxis-5 excavator to manage the fleet of machines remotely. The online facility also helps the dealer to proactively advise the customer on preventative maintenance and related special offers.
Each new Hitachi model is covered by a full manufacturer’s warranty. If customers require extra protection due to severe working conditions or wish to minimise equipment repair costs, Hitachi dealers can offer a unique extended warranty programme, HELP (Hitachi Extended Life Program) and comprehensive service contracts.
Hitachi takes a proactive approach towards technical training – so that knowledge is passed on to each individual technician in the dealer network.
Therefore our dealers can provide the best support, using the latest tools and software, to Hitachi customers throughout Europe, 24/7.
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